What Information Do We Collect from You?
T500 collects the information necessary to provide its platform services safely and efficiently. This information falls into several main categories:
Account & Identity Information
During registration, we collect your full name, date of birth, email address and phone number. For identity verification purposes during withdrawal processing, we may request a copy of a valid identification document. This information is used solely to verify user identity and meet account security requirements.
Device & Browser Information
When you access t500 via a mobile browser or Android app, we automatically record technical information including device type, operating system, browser version, IP address, and time zone. This data is used to optimise how the platform displays on your device and to detect any unauthorised access to your account.
Payment and Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we record transaction details including the payment method used (such as TNG eWallet or FPX), transaction amount, date and time, and processing status. We do not store your full credit card number or banking password — all sensitive financial data is handled by registered third-party payment processors.
Platform Usage Data
We record platform usage patterns such as games played, active session duration, login frequency and in-account actions. This data is used to improve user experience, detect unusual activity and deliver more accurate technical support.
How Is This Information Used?
All information collected by t500 is used solely for legitimate purposes directly related to delivering the platform's services. The primary purposes for which data is used are as follows:
- Process account registration, login, and user identity verification.
- Processing deposits and withdrawals in Malaysian Ringgit (MYR) via local payment methods.
- Detect and prevent fraud, unauthorised access, and account misuse.
- Providing responsive customer support whenever users reach out to us.
- Send notifications related to account activity, transactions, and important policy updates.
- Improving platform performance, user interface and overall service quality based on usage data.
- Comply with applicable legal obligations and regulatory requirements.
T500 does not use your personal information for third-party marketing purposes without your explicit consent.
How Do We Use Cookies and Tracking Technologies?
T500 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you access our website or app.
Types of Cookies Used
- Session Cookies: Used to maintain your login status during an active session and ensure a smooth user experience.
- Preference Cookies: Stores your settings and preferences, such as your chosen interface language and display options.
- Analytics Cookies: Helps us understand how users interact with the platform for technical improvement purposes.
- Security Cookies: Used to detect suspicious login attempts and protect accounts from unauthorised access.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect how the t500 platform functions.
How Is Your Data Stored and Protected?
T500 applies appropriate technical and organisational security measures to protect users' personal information against unauthorised access, disclosure, alteration or destruction.
All data transmitted between your device and t500's servers is protected using appropriate encryption protocols. Payment data is handled by infrastructure that complies with industry security standards. Internal access to user data is restricted to staff who require it for legitimate operational purposes.
Account information is retained for as long as your account remains active or as required for legal and business purposes. Once an account is permanently closed, data will be processed for deletion in accordance with t500's internal data retention policy, unless applicable law requires us to retain it for a longer period.
While we take every reasonable measure to protect your data, no data storage or transmission system can be guaranteed 100% secure. We encourage users to use strong passwords and never share their login credentials with anyone.
Is Your Data Shared and What Are Your Rights?
Sharing of Information with Third Parties
T500 does not sell, rent or disclose users' personal information to third parties for commercial purposes. However, we may share necessary information with the following parties in limited circumstances:
- Payment service providers who process your MYR deposit and withdrawal transactions, subject to their confidentiality agreements.
- Third-party game providers who provide game content on the platform, strictly to the extent required for technical functionality.
- Legal authorities where we are legally required to do so under a court order or applicable legislation.
User Rights Over Personal Data
As a t500 user, you have the following rights with respect to your personal data:
- Right to Access: You can request a copy of the personal information we hold in connection with your account.
- Right to Rectification: You can ask us to correct any information that is inaccurate or out of date.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to applicable legal requirements.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes.
To exercise any of the above rights, please contact the t500 support team by email at: [email protected]. We will process your request within a reasonable timeframe.
Policy Changes and How to Contact Us
T500 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or to their registered email address. The effective date of the latest version will be updated at the top of this page.
Continued use of the t500 platform after any Privacy Policy changes have taken effect will be considered acceptance of the updated version. We encourage users to review this page periodically to stay informed of the policy currently in force.
For any questions, requests, or concerns regarding this Privacy Policy or how t500 handles your personal data, please contact us via:
- Email: [email protected]
You may also refer to Terms & Conditions us to learn more about our platform usage guidelines, or FAQ for answers to common questions about your account and privacy.
Familiar with Our Policy? Get Started with Confidence
Register a t500 account and enjoy Malaysia's trusted betting and entertainment platform, backed by clear data protection.